Making a call
Help with calls
If you're having difficulty making a UK telephone call, please ask the operator for help and advice call 100.
International calls
If you're having difficulty making an international call, please call the international operator on 155.
Dialling codes and call charges
A dialling code can give you information about call charge rates. For example:
00 International codes
01 Area codes
02 Area codes
07 Calls charged at mobile rates
080 Calls are free
084 Calls charged at local rates
087 Calls charged at national rates
09 Calls charged at premium rates
Please note, rates may change. Contact your telephone company for full details of call charges.
Mobiles
If you're using a mobile phone, call charges may be different. Contact your network provider for call charge details.
Freefone names
Call the operator on 100, ask for the Freefone name and you will be connected. Calls are free.
Dealing with nuisance calls
If you're receiving nuisance calls, you can call Adviceline on 0800 666700.
For information and a leaflet call 0800 800150. (This leaflet, entitled Malicious Calls, may also be available at police stations, libraries or Citizens Advice Bureaux.)
Directory enquiries
Directory enquiries numbers have changed and are now six digits long, starting with "118".
For more information, see Ofcom.
ICSTIS
ICSTIS, the Independent Committee for the Supervision of Standards of Telephone Information Services, regulates the advertising and content of premium rate services. For more information about premium rate services including directory enquiry services, (09 and numbers) or to make a complaint please visit the ICSTIS website or call 0800 500 212.
Ofcom
Ofcom is the independent body set up to monitor and regulate the communications industries (including telecommunications) in the UK. If you need to contact them either visit the Ofcom website or call 0845 456 3000.